Engineering and building tailored sheet metal machineries, following the precise directions of our customers, requires not only coordinated teams, but it also requires a constant dialogue with the customer. This dialogue is needed in both pre and after sales phases. An important effort we are glad to dedicate a considerable part of our energy for.
Thanks to our dedicated team of consultants our customers can experience and see first-hand the complete range of VICLA® sheet metal machineries. This is the best way to evaluate the potential of our products and to choose according to one’s specific needs.
We care a great deal about customer’s satisfaction. This is why we follow our customers step by step, giving the chance to seize new opportunities with offers of tool kits and spare parts: our mostly appreciated services.
We are always able to offer technical assistance in a quick and efficient way. Prompt supply of spare parts, competitive prices; and a group of skilled technicians, able to face mechanical, hydraulic and electronic issues: the strong points that ensure a superior quality technical assistance.
Sometimes a simple phone call can be enough to solve common problems. In case of more complex situations, a contact via phone is the first step that allows the preliminary diagnosis to be done properly, thus allowing the technician to plan the intervention in the most efficient way. Furthermore, all VICLA® machines are equipped with a remote connection, allowing our technicians to directly communicate with the machine and rapidly identify the causes of possible fault.
VICLA® knows that the sale of a machine tool is not the final act of a relationship, but its starting point. We want our machines to ensure the highest performances and efficiency, as well as to minimize costs. This is the main reason to offer our customer tailored technical assistance packages, that will prevent faults and malfunctioning, thanks to a specific programme of check-ups.